FAQ's - Frequently asked questions here at Hatsonline
- We are one of the leading websites providing bulk embroidered caps for Corporate, Promotional, Events, Schools, and Sports users in Australia
- We distribute for Grace Collection, Headwear and Flexfit, and have found these to be great quality products, well made. and well priced
- There is no min purchase for blank products, and only a 25 min for embroidered orders (excl Flexfit Brand)
- Our unique Price Guarantee ensures you get the best deal on bulk orders everytime
- We take the time to listen to what you need and can customize our products to suit you
- We are (fairly) friendly to deal with and provide advice on logo design/placement, and can suggest options/ideas for your consideration
- We have a network of distribution centres and providers, so we minimize delays and out-of-stock issues
- Delivery depends on on your delivery address, but in most cases we can deliver within 3-4 days. See delivery details
- You can track your order's progress by logging in to your account
- We have a 95% on time delivery record, and we strive to better this
We offer a large range of hats, bags and shirts from Grace collection, Headwear and Flexfit. Our products are available either blank or decorated. In some cases, we can offer a custom design service offering:
3D Decoration, custom coloured fabrics, metal badging, customized eyelets, sublimated designs, branded inner tags/bands, full coverage hats. Contact us for details on this custom service.
You may purchase a single item(s) as a sample if required. Select the appropriate style in the product catalogues.
If you note this is a sample in your order, a credit will be issued on confirmation of your subsequent order. Samples are blank.
Embroidered samples/proofs are not available as one-offs. Embroidered samples are done for your approval, as part of the normal production process, however an order must be confirmed/paid with us.
Depending on the nature of your order, delivery is usually 2-3 days QLD, NSW, VIC and 4-5 days other states.
For embroidered orders, you will receive a proof(sample) for your approval 5-7 days following receipt of your order, and final production 2-3 weeks after that.
Occasionally there are delays due to stock availability, courier/postage issues, production, but we have a 95% on time success rate. Let us know if your order is urgent or required before this time frame.
To add items to your shopping basket:
1. Select if you require the item with or without embroidery
2. Select the item's size, colour, and enter the desired QTY in the Qty field, and click ADD TO CART.
To add additional colours or sizes of the product you are looking at, simply repeat this process. Your shopping cart will tally up the total # of items and the cost as you go. You can go to the checkout at anytime to view what is in your cart.
All products are charge freight charges based on weight. Delivery within Australia only.
Your Logo is best supplied as a jpg, gif, eps, vector artwork or pdf. High res images are loved!!
For some orders there may be a need to redraw the logo. Redraw fees may apply.
Small text, fine detail, and colour gradients can be difficult to reproduce with embroidery.
Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced.
It is also handy to know what colour you would like your stitching to be. Download our PMS Colour guide. You can upload your logo and a sketch of your desired hat/layout as part of the checkout process or send it directly to firstname.lastname@example.org
Pantone Matching System (PMS) is a book of standardised colours in used to identify, match and communicate colours in order to produce accurate colour matches for any decoration. Each colour has a coded number indicating instructions for mixing inks to achieve that colour.
I n most cases, we cam match exactly or very close to your desired colour. For some material, the colour cannot be matched exactly due to the nature of the products. Eg: rubber badge application, the colour can vary from the supplied PMS code. If PMS colour matching is not available on a certain item, we will use the closest available colour.
Download our PMS Colour Guide here.
We guarantee the quality of our products, completed with your correct specifications, delivered.
Once the goods are decorated, we do not accept returns, unless there is a manufacturing fault.
At present we can only operate within Australia. Please contact with your specific details for international orders.
The security of your personal information is important to us.
When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at email@example.com.